Shipping Policy:

Delivery Time: Orders will be delivered within 7-14 days of placement, subject to product availability and credit verification.
Shipping Cost: Our products are shipped free of cost.
Shipping Method: Orders will be shipped via a reputable courier service and will require a signature upon delivery.
Tracking Information: A tracking number will be provided once the order has been shipped, and customers can track the status of their delivery through the courier's website.
Delivery Changes: If you need to change the delivery address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that it will be possible.

Return Policy:

Return Period: Customers have 14 days from the date of delivery to request a return.
Return Criteria: To be eligible for a return, items must be in their original condition and packaging, with all tags and labels still attached.
Return Process: To initiate a return, please contact our customer service team and provide your order number and the reason for the return. We will provide further instructions on how to proceed with the return.
Refunds: Refunds will be processed within 14 days of receipt of the returned item, and will be credited to the original payment method.
Return Shipping: The customer is responsible for the cost of returning the item, unless it was damaged or defective.

 

Shipping FAQ'S:

1. How long does shipping take?

Our shipping times are typically between 7-14 days from the placement of your order. This time frame allows us to ensure the most eco-friendly shipping practices possible.

2. Why does shipping take 7-14 days?

At Denno's, we’ve made the conscious decision to ship directly from our suppliers rather than using a third-party warehouse. This approach:

• Eliminates the need for additional transportation to our warehouse.

• Reduces CO2 emissions by skipping unnecessary steps in the delivery process.

• Ensures your product goes straight from the supplier to your doorstep.

While this may take a little longer, it’s our way of reducing our carbon footprint and contributing to a healthier planet.

3. How much does shipping cost?

We offer FREE shipping based on your location. Details will be displayed during checkout.

4. Can I track my order?

Yes! Once your order has been processed and shipped, you will receive a tracking number via email to monitor its progress.

5. What is your return policy?

If you are not satisfied with your purchase, you can return it within 14 days of receiving the product. To start a return, please email us at support@dennostore.com with your order details, and our team will assist you.

6. Do you ship internationally?

Currently, we ship to a wide range of countries. If you are unsure whether we ship to your location, please contact us at support@dennostore.com.